Shipping, Returns & Refund Policy - More info on home lighting

Last updated: 17 October 2026
Shipping & Delivery - More info on home lighting
 
Shipping & Delivery

Shipping availability and delivery times depend on the customer's location. Orders are normally expected to arrive within 10–15 days of dispatch. Delays may occur due to weather, logistics issues or other unforeseen circumstances. If your order is delayed, we will notify you with an update.

Returns

Returns are accepted only if a product arrives damaged or broken. To request a return, contact us with your order number and clear photographs or videos showing the damage. Please wait for our instructions before returning any item.

Refunds

Refunds are considered only for products confirmed to have arrived damaged or broken. Once the submitted evidence has been reviewed, we will inform you of the available resolution and any applicable refund arrangements.

Contact Us

For shipping updates, damaged products or refund requests, please contact us using the contact details provided on our website.

Please note: Nothing in this policy limits any consumer rights that cannot legally be excluded.