Terms For Our Dear Lighting Shoppers & Conditions
Last updated: 17 October 2026
Terms For Our Dear Lighting Shoppers
Welcome to ORLUME. By accessing our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. About Our Store
ORLUME offers lighting and home décor products for online purchase. In these terms, “we,” “us” and “our” refer to ORLUME, and “you” refers to anyone visiting or
purchasing from our website.
2. Product Information
We aim to display accurate product descriptions, photographs, colours, dimensions and specifications. However, colours may appear differently depending on your screen, and minor variations may occur.
Please review the product details carefully before ordering. Contact us if you need clarification about a product's materials, dimensions, electrical specifications or suitability.
3. Pricing & Payments
All prices and applicable charges will be displayed during the purchasing process. Currency, taxes, shipping costs and payment options may vary by destination.
Orders are subject to successful payment authorisation. We reserve the right to correct pricing or listing errors and will contact you if an error affects your order.
4. Orders & Availability
Placing an order constitutes a purchase request. An order is accepted when we confirm it, subject to applicable law.
Product availability and estimated dispatch or delivery times may change. If we cannot fulfil an order, we will contact you and arrange any applicable refund in accordance with the law.
5. Shipping & Delivery
Shipping availability, charges and delivery estimates depend on the product and destination. Estimated delivery dates are not guaranteed unless expressly stated.
Customs duties, import taxes or other charges may apply to international orders. Responsibility for these charges will depend on the shipping terms and applicable law. Please review our Shipping & Returns Policy for further information.
6. Returns, Refunds & Damaged Items
Returns, refunds and issues involving damaged, defective, incorrect or missing items are handled in accordance with our Shipping & Returns Policy and applicable consumer protection laws.
Please contact us before returning an item so we can provide the appropriate instructions. Nothing in these terms removes rights that cannot legally be excluded.
7. Acceptable Use
You agree not to misuse our website, interfere with its operation, attempt unauthorised access or use the website for unlawful purposes.
8. Intellectual Property
Website content, including text, branding, graphics and original materials, belongs to ORLUME or its respective rights holders and may not be copied, reproduced or used commercially without permission, except where permitted by law.
Product images and materials supplied by third parties remain subject to their respective rights.
9. Third-Party Services
Our website may use third-party services for payments, shipping, analytics and other functions. These services
may be subject to their own terms and privacy policies.
10. Limitation of Liability
To the extent permitted by law, ORLUME is not responsible for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including any consumer rights that cannot legally be restricted.
11. Privacy
Our collection and use of personal information are explained in our Privacy Policy, available on our website.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will be published on this page with its updated date. Changes will apply as permitted by applicable law.
13. Governing Law
These terms are subject to the laws applicable to our business and the transaction, without limiting any mandatory consumer protections that apply in your country or region.
14. Contact Us
For questions about these Terms & Conditions, orders or purchases, please contact ORLUME through the contact details listed on our website.